At Automotive Parts, we stand behind the quality and performance of our premium components. We are committed to ensuring your complete satisfaction with every purchase, from our high-performance Brake Rotors to our reliable Batteries. However, we understand that sometimes a product may not be the perfect fit for your vehicle. This policy outlines our straightforward process for returns and exchanges, designed with our global community of BMW and Mini enthusiasts and professional mechanics in mind.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be:

  • Returned within 15 days of you receiving the shipment.
  • In its original, unused, and uninstalled condition.
  • In the original packaging, including all manuals, boxes, and protective materials.
  • Accompanied by the original proof of purchase or order number.
Please Note: For the safety and integrity of our products, certain items cannot be returned or exchanged due to their nature. This includes:
  • Grille Assemblies: Once unpackaged, these are considered custom-fit items and cannot be resold as new.
  • Head Gaskets: As a critical sealing component, once the packaging is opened, the product is considered unfit for return to ensure engine safety and integrity.
All sales for these specific parts are final.

2. The Return Process: A Step-by-Step Guide

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Support Team: Within the 15-day window, email us at [email protected] with your order number and details about the product you wish to return or exchange. You may use the template provided below.
  2. Receive Instructions: Our support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item. Returns shipped without an RMA number will not be accepted.
  3. Ship the Item: Carefully package the item in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our facility.
  4. Inspection & Processing: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund or exchange.

3. Refund Timelines and Methods

  • Timeline: After we receive and approve your return, your refund will be processed within 5 business days. The time it takes for the refund to be credited to your original payment method depends on your financial institution but typically appears within 5-10 business days thereafter.
  • Method: Refunds will be issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable.
  • Exchanges: For exchanges, we will process the shipment of your new item once the return has been received and approved. Standard or free shipping rates will apply to the new shipment.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong item or a defective part).

5. Contact Information

For any questions regarding returns or exchanges, please contact our dedicated support team:

Email: [email protected]
Mail: Automotive Parts
1127 West Street
Hudsonville, US 49426
Please include your RMA number in all correspondence.

Return & Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Automotive Parts Support Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Your Order Number] Product Name: [e.g., Brake Pads, Wiper Blade] Reason for Return/Exchange: [Please provide a brief reason]

I have confirmed that the product is in its original, unused condition and packaging.

Please send me the RMA number and further instructions to proceed.

Thank you,

[Your Full Name] [Your Phone Number]

Drive Confidently. Build Trustfully.