At Automotive Parts, we are dedicated to serving the global community of BMW and Mini enthusiasts and professional mechanics with premium automotive components. Our commitment extends beyond the sale to ensure a seamless and trustworthy experience from delivery to your satisfaction guarantee.

Shipping Information

We ship globally (excluding Asia and some remote regions) to get you the parts you need, when you need them.

  • Order Processing: All orders are processed within 1-2 business days.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery arrives within 10-15 business days after shipment. A flat rate of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery arrives within 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind the quality of our products. However, if an item isn’t the right fit, our returns process is straightforward and customer-focused.

Eligibility

To be eligible for a return or exchange:

  • The item must be returned within 15 days of you receiving the shipment.
  • It must be in original, unused, uninstalled condition with all original packaging, manuals, and protective materials.
  • You must provide the original proof of purchase or order number.
Please Note: For safety and product integrity, the following items are non-returnable once opened:
  • Grille Assemblies (considered custom-fit after unpackaging)
  • Head Gaskets (critical sealing component; once opened, cannot be returned for engine safety reasons)
All sales for these items are final.

Return Process: Step-by-Step

  1. Contact Support: Email us at [email protected] within the 15-day window. Include your order number and product details. Use the template below for clarity.
  2. Receive Instructions: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping address. Returns without an RMA will not be accepted.
  3. Ship the Item: Pack the product securely in its original packaging and ship to the provided address. We recommend using a trackable service—you are responsible until it arrives at our facility.
  4. Inspection & Processing: Once received and inspected, we’ll notify you of approval or rejection for refund or exchange.

Refunds: Timelines & Methods

  • Timeline: After approval, your refund is processed within 5 business days5-10 additional business days to appear in your account, depending on your financial institution.
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable unless the return is due to our error.
  • Exchanges: We ship the new item once the return is received and approved. Standard or free shipping rates apply to the new shipment.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).

Contact Us

For questions about returns or exchanges, reach out to our support team:

  • Email: [email protected]
  • Mail: Automotive Parts, 1127 West Street, Hudsonville, US 49426

Please include your RMA number in all correspondence.

Email Template for Return/Exchange Request

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Automotive Parts Support Team,

I would like to request a [return / exchange] for an item from my recent order.
Order Number: [Your Order Number]
Product Name: [e.g., Brake Pads, Wiper Blade]
Reason for Return/Exchange: [Please provide a brief reason]
I have confirmed that the product is in its original, unused condition and packaging.
Please send me the RMA number and further instructions to proceed.

Thank you,
[Your Full Name]
[Your Phone Number]

Drive Confidently. Build Trustfully.